Cancellation policy
Purchase Options Cancellation Policy – The Ninja Bellies
Last updated: 15/11/2025
At The Ninja Bellies, we offer different purchase options depending on the product, including one-time purchases, pre-orders, and occasional subscription-style options. This policy explains how cancellations work for each type.
1. One-Time Purchases
You may cancel a standard one-time purchase before your order has been processed.
Once your order has been dispatched, cancellation is no longer possible, and you will need to follow our Return & Refund Policy.
To request cancellation, contact us immediately at:
theninjabellies@gmail.com
Include your name and order number.
2. Pre-Orders
Pre-ordered products can be cancelled within 24 hours of placing your order.
After 24 hours, production may begin, and cancellation may not be possible.
If production has already started, pre-orders can only be cancelled if the item is defective or unavailable.
3. Subscription or Recurring Purchase Options
Customers may cancel a subscription or recurring purchase at any time before the next billing date.
To cancel a subscription:
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Log in to your customer account, or
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Contact us by email at: theninjabellies@gmail.com
Cancellations made after a payment has been processed apply to the next cycle, not the current order.
Subscription orders already shipped cannot be refunded unless the item is faulty.
4. Custom-Made or Personalised Items
Custom-made, personalised, or printed-to-order items cannot be cancelled once production has started.
Examples include:
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Custom t-shirt printing
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Personalised mugs
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Special designs created on request
If you need help, contact us and we will check whether production has begun.
5. Orders We May Cancel
We may cancel an order if:
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The item becomes unavailable
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Payment fails or is flagged for fraud
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The shipping address is incomplete or invalid
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There is a pricing or listing error
You will be notified and fully refunded.
6. How to Request a Cancellation
All cancellation requests must be sent to:
Please include:
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Your full name
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Order number
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Reason for cancellation
We will respond within 1–2 working days.
7. Processing Refunds After Cancellation
If a cancellation is accepted:
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Refunds will be issued to the original payment method
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Refund may take 5–10 business days depending on your bank
Shipping fees are refunded only if the order has not been dispatched.
8. Contact Us
For cancellation questions or support: